Birthday FAQs
Everything you need to know to plan the perfect party.
Booking & Packages
No, we do not charge a deposit upfront! We securely store your credit card on file when you book, and you will pay for the actual party at the end of your event. Please note: Your card will only be charged a $25 fee if you completely no-show or fail to cancel with at least 48 hours notice.
The soonest you can book is right now! We highly recommend booking ASAP to guarantee your spot. For Saturday parties, you must book by Friday before 4 PM. For Monday-Friday parties, you can book up until the day of, but availability is never guaranteed for last-minute bookings.
Yes and no. Monday through Friday, you are welcome to purchase a "Table Setup" (minimum $20) or rent a private room for $20/hour without booking a hosted party package. However, on Saturdays, you MUST have a scheduled hosted party package to reserve tables or a room.
Yes! Just show your active duty ID to your party hostess when it's time to pay, and they will apply the discount. Please note that you cannot stack multiple discounts (e.g., you must choose between the military discount or a separate coupon).
Food, Decor & Rooms
No outside food or drinks are allowed, with the single exception of a birthday cake or cupcakes (candles are allowed!). We provide drinks and ice cream for each paid guest in your party, and we sell amazing jumbo pizzas. Note: You do not need a reservation just to bring in a cake, but no other outside food is permitted under any circumstances.
If you book our top-tier Gold Package, you receive one FREE 16" Cheese or Pepperoni pizza for every 7 paid guests! For all other packages, you get a $4.00 discount per pizza ($13.95 for Cheese/Pepperoni, $15.95 for Hawaiian/Meat Lovers). Each 16" pizza is cut into 16 slices and typically feeds 5-7 guests.
Absolutely! We provide solid-color tablecloths, "Happy Birthday" plates/cups/napkins, 3 balloons, and a giant birthday card. If you want a specific theme, you are welcome to bring your own decor! Goodie bags with candy or snacks are also totally fine.
Restricted Items: We do NOT allow confetti, silly string, or piñatas of any kind.
Restricted Items: We do NOT allow confetti, silly string, or piñatas of any kind.
While all packages include two reserved tables out in the open, upgrading to a VIP Room ($30 for 2-hour parties, $45 for 3-hour parties) gives you total privacy! It reduces the noise, gives you a secure place to store presents and purses, and immerses the kids in themes like the Princess Room, DJ Room, or Karaoke Room.
The Day of the Party
You may arrive up to 15 minutes early! We check in all parties and guests at the front window (Mon-Fri) or through our dedicated Party Entrance (Saturdays). We will keep an accurate guest list so you know exactly who has arrived. If guests show up early, we will show them to your table/room to hang out while they wait for the party to start.
We guarantee reserved table space for the paying guests in your party. While we try to accommodate everyone, we cannot guarantee extra seating for non-playing parents and adult spectators, especially on busy Saturdays!
Our party specialists are like your dedicated servers and party coordinators! They handle the setup, take your food and drink orders, clean up the mess, and are there to assist you with any needs or requests you have throughout the party so you can actually sit back and enjoy the day. (Gratuity is not required, but always appreciated!)
Absolutely! If you realize you need an extra pizza, a few kids want to upgrade to rollerblades, or you need more arcade credits, just let your hostess know. They will happily add it to your final tab to be paid at the end of the party.